Cancellations & refunds

1The short version

Two of our three packages are digital downloads, which changes how returns work. The third is a monthly subscription. Here's the whole policy in one table; the sections below explain each line.

There is no free trial on any package, so nothing starts charging you unexpectedly. Nutrition and Transformation are single charges with no recurring billing at all.

If something has gone wrong and you're not sure which line applies, email hello@j-stamina.co.za. We'd far rather sort it out than have you fight your bank.

2Nutrition and Transformation

Both are once-off purchases. You pay once, the download link arrives by email within minutes, and what you download is yours to keep indefinitely. Neither one bills you again.

Because they're digital, we can't take them back once they're on your device. So the rule is simple:

If the link never worked, the file is corrupt or incomplete, or you never received it at all, that's on us — email us and we'll fix it. If we can't get you a working copy within [5 business days], you get your money back whether you downloaded it or not.

3Cooling-off and digital downloads

Section 44 of the Electronic Communications and Transactions Act gives you seven days to cancel most things you buy online, without giving a reason and without penalty.

That right doesn't extend to digital content once you've opened or downloaded it — the Act excludes it, for the same reason a shop won't take back software you've unsealed. Once a recipe pack or programme is on your device we can't retrieve it and you can't un-read it. Section 2 above is how we apply that in practice.

Coaching is a service rather than a product, so you end it by cancelling under section 4 rather than by returning anything.

None of this affects rights you have under the Consumer Protection Act 68 of 2008 that can't be contracted out of.

4Cancelling coaching

Coaching runs month to month at R1,895. There's no minimum term, no notice period and no cancellation fee.

1. Email hello@j-stamina.co.za from the address you signed up with, or tell your coach directly.
2. We confirm by email within [2 business days] and stop the recurring charge with the payment gateway.
3. You keep your coaching, check-ins and community access until the end of the month you've already paid for.

Cancel at least [48 hours] before your renewal date. Once the gateway submits a charge we can't pull it back — it becomes a refund request instead, and partial months aren't refundable.

Anything you downloaded while you were coaching stays yours under section 7 of the Terms of Service. You'll be removed from the WhatsApp community when your paid month ends.

You're welcome back whenever, though spaces are limited and you may go on the waiting list.

5Missed and moved sessions

• Miss a booked check-in or in-person session without [24 hours'] notice and it's forfeited. The slot was held for you and can't be resold at short notice.
• Give us [24 hours'] notice or more and we'll reschedule it within the same month where the diary allows.
• If your coach has to cancel, you get another slot or a credit against next month — your choice.
• Because spaces are limited, we can't freeze your subscription while you take a break. Cancel and rejoin instead.

6When we do refund

Beyond that list we still use judgment. If your circumstances have changed badly — a serious injury, a medical instruction to stop training, a bereavement — email us and tell us. We'd rather help than hold you to a rule.

7When we don't

If you meant to cancel coaching and forgot, and it's the first time, email us within [7 days] of the charge. If you haven't had a session that month we'll usually refund it once as a goodwill gesture.

8How to ask

Email hello@j-stamina.co.za with "Refund" in the subject line and include:

• The name and email you bought with.
• The order or payment reference from your receipt.
• The date of the charge and the amount.
• What went wrong, in whatever detail helps. Screenshots welcome.

You don't need to justify yourself at length. Tell us what happened and we'll deal with it.

9How long it takes

Refunds go back to the card or account you paid from — we can't send them anywhere else. They're processed in Rand for the Rand amount charged; if your bank converted the currency, exchange rate movement between the charge and the refund is between you and your bank.

If we decline, we'll tell you which part of this policy applies and why. Disagree? Reply and say so — a person reads every one of those.

10Chargebacks

If you don't recognise a charge, please email us before calling your bank. Charges appear on statements as [the descriptor your gateway uses, e.g. "PAYFAST*JSTAMINA"], which catches people out.

We can usually resolve a genuine problem far faster than a chargeback, which takes weeks and costs us a fee either way. If you do raise one, we'll give the bank our records — receipts, download logs, session notes and our emails with you.

A chargeback on a payment you authorised and used is a breach of our terms. We'll end your access and may recover the amount and the fee.

11If we cancel

We can end a coaching subscription by giving you [30 days'] notice, or immediately if you breach the Terms of Service.

• If we end it for our own reasons — we stop offering coaching, or stop trading — you get a pro-rata refund of the unused part of that month.
• If we end it because you breached the terms — sharing files, distributing our material, abuse in the community — there's no refund.

12Contact

Refunds, cancellations and anything billing-related:

If we can't resolve it between us, you can take it to the Consumer Goods and Services Ombud or the National Consumer Commission. We'd much rather you didn't have to.

See also: Privacy Policy  ·  Terms of Service